Terms and Conditions

Last Updated: 06th October 2024

Introduction

Welcome to PurEssence. These terms and conditions outline the rules and regulations for using our website, puressenceltd.co.uk. By accessing this website and/or making a purchase, you accept these terms in full. If you disagree with any part of these terms, you should not use our website.

Eligibility to Purchase

You must be at least 18 years old to make a purchase on this website. Or at least 13 year old with parental supervision. By placing an order, you confirm that all the information provided is accurate and that you are legally capable of entering into binding contracts.

Product Information and Availability

We strive to provide accurate product descriptions, images, and availability. However, we do not warrant that the product descriptions or other content is error-free. All products are subject to availability, and we reserve the right to discontinue any product at any time without notice.

Pricing and Payment

All prices are listed in GBP (£) and are inclusive of VAT (unless otherwise stated). We reserve the right to change the prices at any time without prior notice. However, prices at the time of purchase will be honored.
Accepted payment methods: Stripe (Visa, Mastercard, bank transfer)
Full payment is required at the time of placing your order.

Order Processing

Once your order has been placed, you will receive a confirmation email. This does not indicate acceptance of your order. We reserve the right to accept or decline any orders placed through our site.
In the case of product unavailability or pricing errors, we may contact you to cancel the order or offer an alternative.

Shipping and Delivery

We ship to the United Kingdom, the EU and internationally. Shipping costs and estimated delivery times are outlined on our Shipping and Returns Policy Page. Pure Essence LTD is not responsible for delays caused by third-party couriers or customs clearance.
If an order is undelivered or delayed, please refer to our Shipping and Returns Policy for more details.

Returns and Refunds

We offer a 7-day return policy for unused and unopened products. More details on our return policy can be found on our Returns Policy Page. Refunds will be processed within 3 of receiving the returned goods.

Cancellation of Orders

You have the right to cancel your order before dispatch. Please contact us immediately via our phone number or WhatsApp to process the cancellation. Orders already dispatched cannot be canceled and will follow the returns process.

Prohibited Activities

As a user of this website, you agree to comply with the following prohibitions. You are prohibited to:

Trick, defraud, or mislead us and other users, especially in any attempt to obtain sensitive information such as login credentials or financial details.
Circumvent, disable, or interfere with any security-related features of this website or related services, including any measures that enforce limitations on copying content or restrict the use of services beyond the scope intended.
Disparage, tarnish, or otherwise harm, in our opinion, us, our brand, or our services.
Use any information obtained from our services to harass, abuse, or harm another person or entity.
Make improper use of our support services or submit false reports of abuse or misconduct.
Use the services in a manner that violates any applicable laws, regulations, or governmental orders.
Frame, mirror, or link to our website without proper authorization.
Upload or transmit (or attempt to upload or transmit) viruses, Trojan horses, malware, or other harmful code that may disrupt the services or compromise the security of this website.
Engage in any automated use of the system, such as using scripts to send comments or messages, or employing data mining, robots, or similar data gathering tools.
Attempt to gain unauthorized access to our servers, networks, or databases.
Copy, reproduce, distribute, sell, license, or commercially exploit any part of the website or its content without our express written consent.
Misuse our products or services in a manner inconsistent with their intended purposes.
Use the website or our services to promote any unlawful activity, including fraud, money laundering, or any activity that violates Islamic principles.
Attempt to reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code of our services.
Engage in any conduct that restricts or inhibits anyone else from using or enjoying the website, or that may expose us or our users to any harm or liability.
Impersonate us, our employees, or any third party in any manner.
Collect or harvest any data about other users, including email addresses, without their consent.

Intellectual Property

All content on this website, including but not limited to text, images, graphics, and logos, is the property of Pure Essence LTD and is protected by UK copyright laws. You are granted a limited license to use the site for personal, non-commercial purposes.

Limitation of Liability

Pure Essence LTD will not be liable for any indirect, incidental, or consequential damages arising from the use of this website or the purchase of products. Our total liability for any claim shall not exceed the amount paid for the product(s) in question.

Third-Party Links

Our website may contain links to third-party websites that are not operated or controlled by us. We are not responsible for the content or practices of these third-party sites.
Please review the terms and conditions and privacy policies of any third-party websites you visit.

User Accounts

You may create a user account to track orders and save your information. You are responsible for maintaining the confidentiality of your account and password. We reserve the right to terminate accounts that violate these terms.

Privacy Policy

We are committed to protecting your personal information. Please refer to our Privacy Policy for detailed information on how we collect, use, and store your data.

Disclaimer

All information provided on this website is for general information purposes only. For more details, please visit our Disclaimer Page.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to Terms

Pure Essence LTD reserves the right to update or modify these terms at any time without prior notice. Any changes will be posted on this page with the updated date.

Contact Us

If you have any questions or concerns about these terms, please contact us.

Other Legal Pages

View all of our Legal Pages.